Container Sales and Rentals: Refunds are eligible for unmodified containers that have not been used, modified, or customized.
Customization Services: Customization services are non-refundable once the work has commenced, as they are tailored to your specific requirements. However, if you are unsatisfied with the quality of the customization or if there are defects, please refer to our “Quality Assurance” section below.
- Initiating a Return: To initiate a return, please contact our Customer Support team within 30 days of receiving your container. You can reach us at info@ecospacecontainers.com
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to prepare the container for return.
- Return Packaging: Ensure that the container is securely packed in its original packaging or equivalent packaging to prevent damage during transit.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a reputable carrier with tracking capabilities to ensure the safe return of the container.
We take great pride in the quality of our containers and customization services. If you believe there is a defect or quality issue with your container or the customization work, please follow these steps:
- Contact Us: Reach out to our Customer Support team within 30 days of receiving your container. Provide detailed information about the issue, including photos if possible.
- Assessment: Our team will assess the reported issue and determine whether it is covered under our quality assurance policy.
- Resolution: If the issue is confirmed to be a defect or quality problem, we will work with you to provide a resolution, which may include repair, replacement, or a refund at our discretion.
We take great pride in the quality of our containers and customization services. If you believe there is a defect or quality issue with your container or the customization work, please follow these steps:
- Contact Us: Reach out to our Customer Support team within 30 days of receiving your container. Provide detailed information about the issue, including photos if possible.
- Assessment: Our team will assess the reported issue and determine whether it is covered under our quality assurance policy.
- Resolution: If the issue is confirmed to be a defect or quality problem, we will work with you to provide a resolution, which may include repair, replacement, or a refund at our discretion.
Once we receive the returned shipping container and verify its condition, the refund will be processed within 7 business days. Please note that the processing time may vary depending on your financial institution.
During the refund processing time, our team will carefully inspect the returned shipping container to ensure that it meets the required criteria for a refund. This includes checking for any damages or missing items. Our goal is to provide a fair and efficient refund process for our customers.
After the inspection is complete, our finance department will initiate the refund. The funds will be credited back to the original payment method used for the purchase. If you made the payment using a credit card, it may take a few additional days for the refund to appear on your statement, as this is dependent on your card issuer’s processing time.
We understand that waiting for a refund can be frustrating, and we strive to process them as quickly as possible. However, please keep in mind that there are factors beyond our control that may affect the processing time. These factors include the efficiency of your financial institution and any potential delays in the postal service when returning the shipping container.
If you have any concerns or questions regarding the refund processing time, please don’t hesitate to reach out to our customer support team. They will be more than happy to assist you and provide any necessary updates on the status of your refund.
We value your business and appreciate your patience throughout the refund process. Our team is committed to ensuring that you have a positive experience with our company, and we will do everything we can to resolve any issues promptly and efficiently.
If you have any questions or require assistance with your refund or return, please do not hesitate to contact our Customer Support team. We are here to help you throughout the process and make sure you’re happy.
Email: info@ecospacecontainers.com